BEFORE USING ANY VOI PRODUCT

Although we use natural ingredients you should always perform a patch test before using to ensure the product is suitable.

  • For skin care products… apply to the underside of arm, keep the area dry and rinse off after 24-hrs. If during the patch test, or any other time, you notice a reaction, discontinue use immediately and seek medical advice.

  • For home care products… spray onto area. If during the patch test, or any other time, you notice a reaction, discontinue use immediately and seek medical advice.

  • For teas… Do NOT use in conjunction with sleeping pills or anti-depressants. Do not drink prior to driving or operating machinery. Although we use natural ingredients you should always sample before using to ensure the product is suitable. Choose a time where you can sample a small amount. If during or after, or any other time, you notice a reaction, discontinue use immediately and seek medical advice.

PRIVACY POLICY

Voi safeguards your personal information and will only use it during the course of business such as;

  • Processing your order;

  • Keeping you up to date with products, offers and services;

  • Seeking your feedback.

We will NEVER give or sell any personal information to a third party.

Payments for your order are processed through PayPal so we do not have access to your financial information. All financial information is securely held by PayPal.

If you have any questions about shopping online with Voi, please contact us.

REFUND POLICY

VOI ORGANICS SKIN, BODY and HOME CARE PRODUCTS
As Voi products are a ‘made on order’, a product cannot be returned unless;

  • The ingredients have spoiled;

  • The product(s) received do not match what you have ordered (in your confirmation email).

Please note that products must be returned in the original condition in which they were received.

To return or replace a product please email us at ask@voi.com.au with your order number and why you are returning your products within 14 days of receiving your product.

We will then notify you of our postal address so you can send the product(s) back.

You have two options:

  1. We will refund your money using the same method used to make payment for your order less associated credit card/PayPal fees.

  2. We will re-make your product(s), and re-send.

 SHIPPING POLICY

  • There is a flat rate of $10 for Australian Orders.

  • For International Orders please email ask@voi.com.au with what you would like to order and we’ll provide delivery charges.

Postage is STANDARD delivery and does not include ‘signature required’ or ‘special delivery instructions’. If you’d like extra peace of mind when sending an item, you can add Extra Cover, to provide for loss or damage for the specified value of your item. Please email us at ask@voi.com.au to inquire about the cost of this service.

We post your products via Sendle or Australia Post — and while we are happy to include any special ‘notes’ — we cannot guarantee, nor take any responsibility if the ‘delivery person’ does not carry them out.

If you do not have a SAFE place for your parcel to be dropped off e.g. a locked letter box, or behind a gate, then we HIGHLY recommend having your parcel sent to your workplace reception OR to the residence of a friend or family who can safely receive your parcel on your behalf. Unfortunately with the surge in online shopping there has been a surge in opportunistic thieves who travel around neighbourhoods taking parcels from homes when no-one is home.

Note: That ‘postal/courier’ companies sometimes experience delays out of their control and while we endeavour to get your parcel to you between 4-10 days, we cannot guarantee it.

 VOI GIFT CARD TERMS & CONDITIONS

HOW IS YOUR GIFT CARD DELIVERED?… Electronically by email

HOW TO REDEEM…

  • Go to www.voi.com.au and start shopping.

  • When you have finished adding your products to the Shopping Card enter your DISCOUNT CODE in the ‘Payments and Discount’ section and click APPLY. Note: Only one coupon can be used i.e. you cannot use your coupon with any other offers or discount coupons or codes.

  • If your order total exceeds the total value of your Voi Gift card then you can pay the remainder of your purchase with a valid credit card.

  • If the order total is less than the total value of your Voi Gift card we do not offer a cash/credit refund so please use at once.

GST… While there is no GST charged when purchasing a VOI Gift card, products purchased and paid for with a VOI Gift Card have a GST component.

LOST VOI GIFT CARDS… We know easy it is to misplace, so just email us and we’ll find the Gift card number for you.

USE OF VOI GIFT CARD…VOI Gift Cards can only be used to purchase Voi products and cannot be transferred, are non-refundable and cannot be exchanged or redeemed for cash.

EXPIRY DATE… VOI Gift Cards are valid for 3-yrs from the supply date.

SHIPPING/POSTAGE… The shipping/postage charge is calculated on the total amount of the order.